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Privacy Policy

Effective Date: September 2, 2026
Last Updated: September 2, 2026

At VVChat (“we”, “our”, or “us”), protecting the privacy and safety of families, children, and parents is our highest priority. VVChat is designed from the ground up as a private, closed-loop messaging space where children can practice writing and communicate securely with parent-approved loved ones.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and how you can manage or delete your family’s data.

1. Our Core Privacy Principles

  1. Zero Third-Party Advertising: We do not display third-party advertisements. We never sell, rent, or monetize your family’s data or chat history.
  2. Zero Behavioral Tracking or Profiling: We do not track children across third-party websites or apps, and we do not profile users for commercial purposes.
  3. Closed Family Boundaries: VVChat is not an open social network. Children can only communicate with members of their household or connected parent-approved family bridges.
  4. Parental Authority & Oversight: Household administrators maintain full control over member seats, safety keywords, message moderation, and household settings.

2. COPPA & Children’s Privacy Compliance

VVChat is designed to comply strictly with the Children’s Online Privacy Protection Act (COPPA) and Apple App Store Kids & Family Guidelines:

  • Parental Consent: Account creation and initial family setup can only be completed by an adult parent or guardian (“Household Administrator”).
  • Protected Child Seats: Child profiles (“Youth Circle”) do not require personal email addresses, phone numbers, or external identifiers. They access the family space using a unique, parent-managed claim code.
  • Parental Moderation: Parents have access to real-time safety monitoring, keyword alert flags, and the ability to review and remove messages within their household.

3. Information We Collect

We only collect information strictly necessary to provide the VVChat application:

  1. Parent Account Information: When a parent registers a family space, we collect their email address and password via Firebase Authentication to secure their account and facilitate account recovery.
  2. Family Member Profiles: Household administrators configure display names, chosen roles (e.g., Parent, Co-Parent, Elder Ring, Youth Circle), and optional profile avatars for household members.
  3. Communications & Media: Text messages, sentence builder selections, and user-uploaded photos or video clips shared within your family chat channels or memory vault. These records are stored securely in your private cloud database container and transmitted via encrypted connections (HTTPS/TLS).
  4. Device & Push Notification Tokens: If you enable push notifications, an anonymous Apple Push Notification Service (APNs) or Firebase Cloud Messaging device token is used solely to alert you of incoming family messages.

4. How We Use Information

We use collected information solely for core app functionality:

  • Authenticating parent administrators and verifying family claim codes.
  • Delivering real-time chat messages and media between approved family members.
  • Generating parental oversight alerts when configured safety keywords are triggered.
  • Sending notifications for incoming family messages and digital bedtime enforcement.

5. Third-Party Service Providers

We rely only on vetted infrastructure providers to operate the service:

  • Google Firebase / Google Cloud Platform: Provides secure user authentication, real-time database syncing (Firestore), and push notification delivery.
  • Apple Inc.: Provides iOS app distribution and Apple Push Notification services (APNs).

We do not integrate with third-party analytics trackers, advertising SDKs, or social media networks.

6. Data Retention and Account Deletion

You own your family’s data. In accordance with Apple App Store Review Guideline 5.1.1(v) and global privacy regulations:

  • In-App Account Deletion: Household administrators can permanently delete their account and entire family space directly in the VVChat app at any time by navigating to Profile / Settings > Delete Account & Household Space.
  • Immediate Purge: Confirming account deletion permanently erases your household administrative profile, all associated child and family member seats, complete message histories, and uploaded media from our active database servers, as well as your credentials from authentication servers.
  • Manual Requests: You may also email us at support@vvchat.app at any time to request data access, export, or immediate deletion.

7. Security Safeguards

We implement rigorous technical safeguards to protect your family’s information, including HTTPS/TLS 1.3 encryption for data in transit, strict Firestore access control rules enforcing household space isolation, and authenticated role permissions.

8. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our child safety practices, please contact us: